XcellCRM™  - Hosted Microsoft Dynamics CRM

Microsoft Dynamics CRM 4.0 is a fully integrated Customer Relationship Management (CRM) system. Microsoft Dynamics CRM gives you the capability to easily create and maintain a clear view of customers from first contact through purchase and post-sales. With tools to enhance your company's sales, marketing, and customer service processes - along with native Microsoft Office Outlook integration - Microsoft Dynamics CRM delivers a fast, flexible, and affordable solution.
Marketing: A clearer view of customers and more informed marketing investments

Segment customer lists into distinct benefit groups and then market to one or more of the identified segments using a workflow-driven model. With Microsoft Dynamics CRM, your marketing professionals can leverage tools for:

• customer segmentation

• campaign planning and execution

• data extraction and cleansing

• analytics and reporting

• marketing/sales collaboration tools

• information sharing portals
   

Sales: Get more leads and close more business

Access a complete view of customer data online or offline, and leverage tools that enable your sales professionals to get real-time access to leads, identify cross-sell and up-sell opportunities, and close more deals, faster. Microsoft Dynamics CRM provides:

• lead and opportunity management

• account and contact management

• territory management

• forecasting and sales analytics

• offline and mobile device access

• quick access to products, pricing, and quotes

Customer service: Provide more value to customers

Respond faster to customer service issues and empower your service organization to anticipate, address and deliver consistent, efficient customer care that contributes to long-term business profitability. Microsoft Dynamics CRM provides functionality for:

• account and contact management

• case and interaction management

• product and contract management

• knowledge-base management

• service scheduling

• workflow across teams and groups

• service reporting and analytics

Watch a Microsoft Dynamics CRM 4.0 Customer Video.

XcellHost Hosted Xcell CRM 4.0

XcellHost offers Microsoft Dynamics CRM 4.0 as a stand-alone hosted service or integrated with XcellHost Hosted Exchange. The integrated bundle turns Outlook into the one place where you can manage both customer data and communications. Microsoft Outlook messaging and collaboration client is already the world's leading tool for customer communications. Microsoft Dynamics CRM extends the reach of Microsoft Outlook by turning it into a tool to manage customer information. It puts lead information, marketing pitches, and sales call information into one central location for your sales and marketing staff.