All
Hosting / Reseller Partner must agree to and
abide by Oriensoft
XcellHost™
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Acceptable User Policy
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Terms of Use
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Terms of Service
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Reseller Agreement
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Hosting /
Reseller Partner and their respective clients are responsible
for any services they sell to others as well.
Policy and Service Guidelines
We provide web hosting to hundreds of clients, and we have a responsibility to
protect each client and to provide the best services available. The following
guidelines were designed to ensure these obligations are met.
Content :
All services
provided may be used for lawful purposes only. Transmission,
storage, or presentation of any information, data
or material in violation of any Indian law is prohibited.
This includes, but is not limited to: copyrighted
material, material we judge to be threatening or obscene,
or material protected by trade secret and other statute.
The subscriber agrees to indemnify and hold us harmless
from any claims resulting from the use of the service
which damages the subscriber or any other party.
Pornography and sex-related merchandising is prohibited on all our servers.
This includes sites that may infer sexual content, or links to adult content
elsewhere. Both Oriensoft XcellHost will be the sole arbiter in determining
violations of this provision. Also prohibited are sites that promote any
illegal activity or present content that may be damaging to our servers or any
other server on the internet. Links to such materials are also prohibited.
Examples of unacceptable content or links:
• Pirated software
• Hacker programs or archives
• Warez sites
• Sites with adult or pornographic content
• Non-Licensed MP3's or Software
We will be the sole arbiter as to what constitutes a violation
of this provision.
Disclaimer – Oriensoft XcellHost and our network providers are not
responsible for any damages caused by services provided, and makes no
warranties of any kind, eXcelled or implied for services we provide.
Commercial Advertising - Email: Spamming, or the sending of unsolicited email,
from our server or using an email address or domain that is maintained on our
machine as reference is STRICTLY prohibited. We will be the sole arbiter as to
what constitutes a violation of this provision.
Background Running Programs - We may allow programs to run continually in the
background. These are considered on a case-by-case basis and an extra charge
will be incurred based on system resources used and operational maintenance
needed. IRC - We currently do not allow IRC or IRC bots to be operated on our
servers.
Server Abuse - Any attempt to undermine or cause harm to a server, or customer
is strictly prohibited. We also may move your site or request cancellation if
you use a majority of system resources which affects other users.
Refusal of Service - We reserve the right to refuse,
cancel, or suspend service at our sole discretion.
All accounts and customers using our services must adhere to the above
policies. Failure to follow any term or condition will be grounds for
immediate account deactivation.
Resellers - (for customers using our reseller accounts) Resellers are
responsible for ensuring all clients abide by our terms and conditions, and
resold accounts are subject to cancellation for violation.
Payment Procedure
Credit
Card Payments
We are happy to accept Visa, Mastercard, American
EXcell cards for payment. If anyone attempts to obtain
service using a fraudulent or unauthorized credit
card, your hosting account will be terminated without
warning, we will have the right to place an 'account
suspended' page in your account, and we will cooperate
with authorities to report the incident and the information
used to obtain the account including your domain name.
We will also bill you for all charges to us, including
but not limited to bank fees, amounts charged back,
plus 5%. We take credit card fraud very seriously.
If you have received a credit card statement with
our name on it, and did not order our services, please
email
billing@oriensoft.com immediately.
Cancellation
If for any reason you are not satisfied with our services, please let us know.
We build our services around making hosting simple for the customer and want
you to be happy. If for some reason we cannot meet your needs, you may notify
us in writing and we will discontinue billing your account at the end of your
current bill cycle. No refunds are issued for hosting services already paid
for, except during the first 30 days of service.
New domain registrations
are final once submitted, however you may transfer your
domain to another provider if you wish. Once you have
submitted your order for a domain name it is registered
and not reversible, and we cannot refund the domain
registration charges. To transfer or modify domain information,
email us. If a domain is not available or taken before
our system can register it, we will notify you and offer
to register another domain or refund the registration
charges. You should note the Uniform Domain Name Dispute
Resolution Policy from ICANN before registering a new
domain.
Resellers
All resellers must ensure that their clients also
abide by and understand our terms and conditions of
service as stated on this page. If a resold client is
in violation, we reserve the right to suspend the
domain without notice. We do not have any interaction
with a Reseller's client and will only deal with the
reseller for any support or account related issues. We
will strive to provide support for you as you support
your clients, but request and recommend that you use
the provided materials and knowledgeable in order to
best serve your clients. If there is a problem you
cannot resolve we will be happy to assist you if you
submit a support request using the Support Ticketing
Interface in your Reseller center. Make sure to include the domain of the client,
username, and details of the problem.
Data Transfer
Additional data transfer is billed. When you exceed,
or are about to exceed, we will attempt to send you
a courtesy e-mail, also there is a feature in the
control panel under reports section which allows you
to ask the server to send you an email, we are not
responsible for checking on your account daily and
if you exceed, you are still responsible for your
usage charges. You may elect to change to a different
hosting plan during the bill cycle (we prorate changes
mid-cycle) to help cover usage, however, you must
remain on that new plan for at least 30 days. If you
do not change to another plan, you are charged the
fee above. We can not make exceptions to this for
any reason, including not sending you a courtesy email.
The transfer for your site is listed in the control
panel to check anytime.
We make no promises of profit or income. You are
responsible for abiding by laws/tax laws applicable in
India.
If you have any questions regarding our policies or
services,
Please contact us.
