XcellHost™ - Network Operations

XcellHost™ Network Operations Center (NOC) is maintained 24 hours a day, 7 days a week, 365 days per year by our network & system engineers. Our NOC personnel monitors all systems, handles with e-mail and network abuse complaints, and provides telephone assistance to dedicated server and collocation clients. Our NOC can be reached directly Toll Free : 1-800-209-7799 (India)  USA Toll Free here  OR +91-22-67111555.

The focal point of XcellHost™ is the Network Operations Center, or NOC. The NOC is tasked with all aspects of customer problem resolution, from monitoring, to dispatch to customer communications using STATE OF THE ART MONITORING SYSTEMS. The NOC is staffed on a 24 x 7 x 365 basis to provide non-stop problem services to all customers. Centralized point for 24 x 7 service and facilities monitoring, change and escalation management, and security protocols at the data center level.

In addition to that XcellHost™ has designed and implemented a cross-platform network monitoring environment allowing our systems administrators to monitor and maintain all aspects of our service 24/7/365. The monitors provide a three-level alarm indicator with instant access trouble-shooting capability. In addition, for higher-level alarms, XcellHost™ senior administrators are notified immediately and can remotely access, assess and repair systems before service level interruptions can affect customers.

 Network,   Application & Infrastructure Monitoring

Utilizing WhatsUp Gold as our primary Network Monitoring System (NMS), as well as PRTG (for bandwidth monitoring), we are able to monitor all critical systems from within our NOC. WhatsUp Gold automatically monitors all servers on our network, as well as all network devices, equipment. Beyond simply ensuring these systems are "up", WhatsUp Gold also ensures the systems are responsive. WhatsUp Gold also monitors services running on our Windows & Linux servers.