Oriensoft
XpressHost™
Network
Operations Center (NOC)
is maintained 24
hours a day, 7 days
a week, 365 days per
year by our system
engineers. Our NOC
personnel monitors
all systems, handles
with e-mail and
network abuse
complaints, and
provides telephone
assistance to
dedicated server and
co-location clients.
Our NOC can be
reached directly
Toll Free :
1-800-22-5171 (India
only) OR
+91-22-67111555.
The focal point of
Oriensoft
XpressHost™
is
the Network
Operations Center,
or NOC. The NOC is
tasked with all
aspects of customer
problem resolution,
from monitoring, to
dispatch to customer
communications. The
NOC is staffed on a
24 x 7 x 365 basis to
provide non-stop
problem services to
all customers.
Centralized point
for 24 x 7 service and
facilities
monitoring, change
and escalation
management, and
security protocols
at the data center
level.
In addition
to that
Oriensoft
XpressHost™
has designed and
implemented a
cross-platform
network-monitoring
environment allowing
our systems
administrators to
monitor and maintain
all aspects of our
service 24/7/365.
The monitors provide
a three-level alarm
indicator with
instant access
trouble-shooting
capability. In
addition, for
higher-level alarms,
Oriensoft
XpressHost™
senior
administrators are
notified immediately
and can remotely
access, assess and
repair systems
before service level
interruptions can
affect customers.
Continous Monitoring
using What's Up Gold
Utilizing Ipswitch's
What's Up Gold, as
well as MRTG, we are
able to monitor all
critical systems
from within our NOC.
What's Up Gold
automatically
monitors all
servers on our
network, as well as
all network devices,
equipment. Beyond
simply ensuring
these systems are
"up", What's Up Gold
also ensures the
systems are
responsive. What's
Up Gold also
monitors services
running on our UNIX
and Windows servers.
